Ellenet - Support

ELLENET SUPPORT

In seeking support - you will need to identify the area in which you require support. Also please note: all hardware support is handled by the manufacturer of the particular product - however if you require details on product support please contact us. Here are some of our product suppliers.

All the products we sell come with the full manufacturer's warranty - if you have concerns about your warranty please contact Ellenet.

HP Computers and servers
Compaq computers and accessories
NEC laptops and accessories
LG screens and LCD displays
Canon Digital camera and related products

SUPPORT OPTIONS Hosting support Design support Software support Hardware support Network support Security support Laptop support OS support		Preferred method Our preferred method of providing support to our clients is through our email form - simply because many consultants are either on the phone or with other clients and it is easier and simpler to email us and we will respond as ASAP. In an emergency please feel free to us our phone support. However 24 hour web server support is only offered by email.
ELLENET SUPPORT TOOLBAR If you would like a quick way to setup our ONLINE SUPPORT - just simply download our browser toolbar and it has links to our support page and support email. The browser toolbar is free, with no spyware or viruses, does not open pop-ups or hijack your searches, and no personal information is required. The toolbar supports Internet Explorer 5 or better and Firefox.

Getting support

We will provide online support for some software and network issues - please send us an email here:

EMAIL SUPPORT

Please state the nature of support required, if it is sales, billing, techinical, web design or web hosting.

Further phone support can be obtain, during business hours at

PHONE SUPPORT:

0418 676 586.

Phone support times are:
9:00 am till 5:00 pm
Monday to Friday.